Back to PortfolioBot Automation · AI
Aura Logistics, Mombasa
AI Business Bots
Client
Aura Logistics, Mombasa
Year
2023
Category
Bot Automation · AI
Services
AI ChatbotsWhatsApp Business IntegrationNLP Automation
Overview
Aura Logistics serves over 10,000 customers daily. We built an intelligent AI agent integrated with WhatsApp Business to handle cargo booking, status tracking, and FAQs.
The Challenge
Support teams were overwhelmed with simple tracking requests, resulting in customer delays and a 60% call drop rate.
Our Solution
We developed a custom NLP-driven WhatsApp bot connected directly to their tracking system to automate 80% of routine inquiries.
Project Gallery
Results
- 84% of support tickets resolved by AI
- Customer satisfaction (CSAT) increased by 42%
- KES 2.4M monthly operational savings
Tech Stack
PythonOpenAI APITwilioFastAPIMongoDB
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